FAQs

Quick answers to the most common questions.

Fequently Asked Questions

To make life easy for our customers we have gathered some interesting questions that you would like to know

WHAT IS STASH ABOUT?

STASH is a savings platform that enables you save daily, weekly, monthly or casually. 

STASH is a savings app designed to encourage you to save idle funds daily, weekly, monthly or casually. With N70, you can actually start a savings plan on STASH.

Activate a savings plan with your debit/credit card on STASH for just N100 registration fee.

Save for that vacation, school, wedding, parties, house project etc. With N70, you will be amazed how much funds you can stash. STASH helps to create an easy way of saving. You can choose to save for the future or a long time investment.

HOW CAN I START SAVING ON STASH?

  1. Sign up on www.stash.ng or download on GooglePlay store or iOS Store

  2. Upon sign up, you can choose the savings plans best suited for you.

  3. Register your card details on the savings platform

  4. There is a sign-up fee of N100 for a first user. This is a one-time fee.

  5. The platform debits you securely daily, weekly or monthly depending on your chosen plan.

WHAT ARE THE SAVINGS PLANS?

Daily Savings: Once a day automated debit recommended for users with daily sales transactions. Savings starts from N70.

Weekly Savings: Once a week automated debit recommended for users with weekly sales transactions. Savings starts from N500.

Monthly Savings: Once a month automated debit recommended for salaried individuals. Savings start from N2,000.

Casual Plan: Save on your own terms. Save when you have it. This is a non-recurring savings unlike the other plans. Savings starts from N5,000

HOW MUCH CAN I START WITH?

SAVINGS PLAN

Minimum Daily   Plan: N70

Minimum Weekly Plan: N500

Minimum Monthly Plan: N2,000 

Minimum Casual Plan:  N5,000

*Card registration for first time user costs N100 only.

HOW SAFE IS STASH?

STASH is a registered entity. All funds are domiciled with our bank, Providus Bank.

DOES STASH HAVE AN OFFICE?

Yes!

Head Office:

Banex, BSS 217, Plot 741,aminu kano Crescent, Wuse 2, Abuja.

Lagos Office: Coming Soon

ARE MY CARD DETAILS SAFE WITH STASH?

Your security is our priority. Your card details are safe as they are not stored on STASH. We work with a PCIDSS-compliant payment processor.

WHAT HAPPENS WHEN I HAVE MONEY BUT HAVE MISSED SOME DAYS ALREADY?

We will not debit you for days when you had no funds in your account.

CAN I PAUSE AND CONTINUE SAVING ANYTIME?

Yes, you can, it is up to you to pause or continue the automatic saving any time for free. Just log in and click on "pause", that's it.

WHAT IF I DON’T HAVE MONEY IN MY BANK ACCOUNT OR IN MY DEBIT CARD?

Simple, we will not be able to debit you for that day, week or month. We will only be able to save for you when you have funds in your debit card.

WHAT IS A CASUAL SAVINGS PLAN?

Unlike the daily, weekly or monthly plan with fixed periods of savings, the casual savings does not have a specific savings period. You save when you have. It is save as you earn.

WHEN DO I WITHDRAW MY SAVINGS?

You can withdraw for FREE only when your savings has matured i.e. when you have reached your savings target.

If you attain your savings period (e.g 90 days), without meeting your savings target, probably because there were times when you had no funds in your account, we would still continue to deduct the funds until your savings target is attained.

WHEN IS MY SAVINGS FULLY COMPLETED OR MATURED?

Your savings cycle is completed when you have achieved your savings target.

WHAT IF I WITHDRAW BEFORE MY SAVINGS IS COMPLETED?

You lose 5% of your total savings and your entire accrued interest.

Ouchh! It hurts right? Saving requires patience. Please be patient, reduce your expense. Focus on your needs and not just your wants.

HOW DO I WITHDRAW MY SAVINGS?

Sign in, go to the menu, click withdrawal button and follow the instructions. The funds will be transferred directly to your bank account. Please note that we do not credit third party.

DO I GET INTEREST ON MY SAVINGS?

Yes, we pay 10% per annum on Daily, Weekly, Monthly and Casual savings plans.

 

I DON'T WANT INTEREST. CAN I STOP IT?

Yes. We understand that due to your religious belief you may not want interest payment on your savings, don't worry, we got you covered. You can stop interest payment in the Profile Section of the app. Please note that all savings are on interest by default, but you can choose to deactivate interest setting on your account.

DO I STILL GET ANY INTEREST AFTER MY SAVINGS HAS MATURED?

No

DO YOU HAVE A MOBILE APP?

Yes. The mobile app can be download on Google PlayStore and iOS stores.

HOW LONG DOES WITHDRAWAL TAKE?

Less than 30 secs.

Once you click the withdrawal button, your bank account is credited immediately.

However, Kindly ensure you update your Profile.

We do not encourage third party withdrawals. Kindly update your personal bank details for withdrawals in the Update section.

WHO IS A VERIFIED USER?

A verified user is a user that has provided and verified his/her Phone number, Email, Bank Account details, Interest options, Profile Update and Selfie/picture in the "Profile Update" section.